Welcome to the Contact Us / Support Area
Please be reminded, YOU ARE SPEAKING TO PETA HERSELF WHEN YOU EMAIL A QUESTON. Please make sure you are COURTEOUS and supply all the information she needs to help. IE: Name, order number, country you live in. Please do not just say "where is my order" or other statements or questions that mean nothing!
If you are asking where your order is, please log into your account and look under your order number. If Peta has despatched your product, you will see a tracking number and date shipped, along with tracking site info.
Please take the time to read the instructions on how to use this system before sending a ticket.
You need to be logged into your account to access this ticket system. To log in you will need your username and password you originally used to set up your account.
If you have lost your password please click on this link for instructions on how to create a new one - My Account
Every new support request you open is assigned a unique ticket number which you can use to track the progress online.
When you are making an enquiry for the first time, go to the "Create New Ticket" Tab and initiate a new ticket.
You will find every ticket you send in your dashboard below. When we respond, you need to log back into the system and respond. Do not reply to the email you receive. It is just a notification email linked to a NO REPLY address, therefore Peta will not get your reply. You will need to log back into your account to communicate with Peta again.
Please log back into your account and answer the EXISTING TICKET under the "Tickets" Tab.
Please scroll down further to log in. Once you do, the ticket system dashboard will appear.
To log in you will need your username and password you originally used to set up your account.
Note - If you cannot get into the site it is because you have either forgotten your login credentials or you have created your original account with incorrect spellings. These are the only 2 reasons why you cannot access your account. JUST LIKE ANY OTHER WEBSITE YOU WILL NOT BE ABLE TO LOG IN. YOUR USERNAME AND PASSWORD NEVER CHANGE from when you originally set it up.
When submitting a ticket please include your FULL NAME & Order Number (if applicable).